National Vulnerability Database

National Vulnerability Database

National Vulnerability
Database

CVE-2014-1694 Detail

Current Description

Multiple cross-site request forgery (CSRF) vulnerabilities in (1) CustomerPreferences.pm, (2) CustomerTicketMessage.pm, (3) CustomerTicketProcess.pm, and (4) CustomerTicketZoom.pm in Kernel/Modules/ in Open Ticket Request System (OTRS) 3.1.x before 3.1.19, 3.2.x before 3.2.14, and 3.3.x before 3.3.4 allow remote attackers to hijack the authentication of arbitrary users for requests that (5) create tickets or (6) send follow-ups to existing tickets.

Source:  MITRE
View Analysis Description

Impact

CVSS v2.0 Severity and Metrics:

Base Score: 6.8 MEDIUM
Vector: (AV:N/AC:M/Au:N/C:P/I:P/A:P) (V2 legend)
Impact Subscore: 6.4
Exploitability Subscore: 8.6


Access Vector (AV): Network
Access Complexity (AC): Medium
Authentication (AU): None
Confidentiality (C): Partial
Integrity (I): Partial
Availability (A): Partial
Additional Information:
Victim must voluntarily interact with attack mechanism
Allows unauthorized disclosure of information
Allows unauthorized modification
Allows disruption of service

References to Advisories, Solutions, and Tools

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Hyperlink Resource
http://bugs.otrs.org/show_bug.cgi?id=10099
http://www.debian.org/security/2014/dsa-2867
http://www.openwall.com/lists/oss-security/2014/01/29/15
http://www.openwall.com/lists/oss-security/2014/01/29/7
https://github.com/OTRS/otrs/commit/6f324aaf8647729d509eebf063a0181f9f9196f7 Exploit Patch
https://github.com/OTRS/otrs/commit/92f417277f43832f1a0462f2485fe1fd3fd52312 Exploit Patch
https://github.com/OTRS/otrs/commit/ca2c3390fd60d9a3f810ed2c22cbc2c193457b77 Exploit Patch
https://www.otrs.com/release-notes-otrs-help-desk-3-3-4
https://www.otrs.com/security-advisory-2014-01-csrf-issue-customer-web-interface Patch Vendor Advisory

Technical Details

Vulnerability Type (View All)

  • Cross-Site Request Forgery (CSRF) (CWE-352)

Known Affected Software Configurations Switch to CPE 2.2

Configuration 1 ( hide )
 cpe:2.3:a:otrs:otrs:3.2.0:*:*:*:*:*:*:*
     Show Matching CPE(s)
 cpe:2.3:a:otrs:otrs:3.2.0:beta1:*:*:*:*:*:*
     Show Matching CPE(s)
 cpe:2.3:a:otrs:otrs:3.2.0:beta2:*:*:*:*:*:*
     Show Matching CPE(s)
 cpe:2.3:a:otrs:otrs:3.2.0:beta3:*:*:*:*:*:*
     Show Matching CPE(s)
 cpe:2.3:a:otrs:otrs:3.2.0:beta4:*:*:*:*:*:*
     Show Matching CPE(s)
 cpe:2.3:a:otrs:otrs:3.2.0:beta5:*:*:*:*:*:*
     Show Matching CPE(s)
 cpe:2.3:a:otrs:otrs:3.2.0:rc1:*:*:*:*:*:*
     Show Matching CPE(s)
 cpe:2.3:a:otrs:otrs:3.2.1:*:*:*:*:*:*:*
     Show Matching CPE(s)
 cpe:2.3:a:otrs:otrs:3.2.2:*:*:*:*:*:*:*
     Show Matching CPE(s)
 cpe:2.3:a:otrs:otrs:3.2.3:*:*:*:*:*:*:*
     Show Matching CPE(s)
 cpe:2.3:a:otrs:otrs:3.2.4:*:*:*:*:*:*:*
     Show Matching CPE(s)
 cpe:2.3:a:otrs:otrs:3.2.5:*:*:*:*:*:*:*
     Show Matching CPE(s)
 cpe:2.3:a:otrs:otrs:3.2.6:*:*:*:*:*:*:*
     Show Matching CPE(s)
 cpe:2.3:a:otrs:otrs:3.2.7:*:*:*:*:*:*:*
     Show Matching CPE(s)
 cpe:2.3:a:otrs:otrs:3.2.8:*:*:*:*:*:*:*
     Show Matching CPE(s)
 cpe:2.3:a:otrs:otrs:3.2.9:*:*:*:*:*:*:*
     Show Matching CPE(s)
 cpe:2.3:a:otrs:otrs:3.2.10:*:*:*:*:*:*:*
     Show Matching CPE(s)

Configuration 2 ( hide )
 cpe:2.3:a:otrs:otrs:3.1.0:*:*:*:*:*:*:*
     Show Matching CPE(s)
 cpe:2.3:a:otrs:otrs:3.1.1:*:*:*:*:*:*:*
     Show Matching CPE(s)
 cpe:2.3:a:otrs:otrs:3.1.2:*:*:*:*:*:*:*
     Show Matching CPE(s)
 cpe:2.3:a:otrs:otrs:3.1.3:*:*:*:*:*:*:*
     Show Matching CPE(s)
 cpe:2.3:a:otrs:otrs:3.1.4:*:*:*:*:*:*:*
     Show Matching CPE(s)
 cpe:2.3:a:otrs:otrs:3.1.5:*:*:*:*:*:*:*
     Show Matching CPE(s)
 cpe:2.3:a:otrs:otrs:3.1.6:*:*:*:*:*:*:*
     Show Matching CPE(s)
 cpe:2.3:a:otrs:otrs:3.1.7:*:*:*:*:*:*:*
     Show Matching CPE(s)
 cpe:2.3:a:otrs:otrs:3.1.8:*:*:*:*:*:*:*
     Show Matching CPE(s)
 cpe:2.3:a:otrs:otrs:3.1.9:*:*:*:*:*:*:*
     Show Matching CPE(s)
 cpe:2.3:a:otrs:otrs:3.1.10:*:*:*:*:*:*:*
     Show Matching CPE(s)
 cpe:2.3:a:otrs:otrs:3.1.11:*:*:*:*:*:*:*
     Show Matching CPE(s)
 cpe:2.3:a:otrs:otrs:3.1.13:*:*:*:*:*:*:*
     Show Matching CPE(s)
 cpe:2.3:a:otrs:otrs:3.1.14:*:*:*:*:*:*:*
     Show Matching CPE(s)
 cpe:2.3:a:otrs:otrs:3.1.15:*:*:*:*:*:*:*
     Show Matching CPE(s)
 cpe:2.3:a:otrs:otrs:3.1.16:*:*:*:*:*:*:*
     Show Matching CPE(s)
 cpe:2.3:a:otrs:otrs:3.1.17:*:*:*:*:*:*:*
     Show Matching CPE(s)
 cpe:2.3:a:otrs:otrs:3.1.18:*:*:*:*:*:*:*
     Show Matching CPE(s)

Configuration 3 ( hide )
 cpe:2.3:a:otrs:otrs:3.3.0:*:*:*:*:*:*:*
     Show Matching CPE(s)
 cpe:2.3:a:otrs:otrs:3.3.0:beta1:*:*:*:*:*:*
     Show Matching CPE(s)
 cpe:2.3:a:otrs:otrs:3.3.0:beta2:*:*:*:*:*:*
     Show Matching CPE(s)
 cpe:2.3:a:otrs:otrs:3.3.0:beta3:*:*:*:*:*:*
     Show Matching CPE(s)
 cpe:2.3:a:otrs:otrs:3.3.0:beta4:*:*:*:*:*:*
     Show Matching CPE(s)
 cpe:2.3:a:otrs:otrs:3.3.0:beta5:*:*:*:*:*:*
     Show Matching CPE(s)
 cpe:2.3:a:otrs:otrs:3.3.0:rc1:*:*:*:*:*:*
     Show Matching CPE(s)
 cpe:2.3:a:otrs:otrs:3.3.1:*:*:*:*:*:*:*
     Show Matching CPE(s)
 cpe:2.3:a:otrs:otrs:3.3.2:*:*:*:*:*:*:*
     Show Matching CPE(s)
 cpe:2.3:a:otrs:otrs:3.3.3:*:*:*:*:*:*:*
     Show Matching CPE(s)


Change History

1 change record found - show changes

Quick Info

CVE Dictionary Entry:
CVE-2014-1694
NVD Published Date:
02/04/2014
NVD Last Modified:
03/05/2014