National Vulnerability Database

National Vulnerability Database

National Vulnerability
Database

CVE-2019-18179 Detail

Current Description

An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.12, and Community Edition 5.0.x through 5.0.38 and 6.0.x through 6.0.23. An attacker who is logged into OTRS as an agent is able to list tickets assigned to other agents, even tickets in a queue where the attacker doesn't have permissions.

Source:  MITRE
View Analysis Description

Severity



CVSS 3.x Severity and Metrics:

NIST CVSS score
NIST: NVD
Base Score: 4.3 MEDIUM
Vector:  CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N

Nist CVSS score does not match with CNA score
CNA:  MITRE
Base Score: 3.5 LOW
Vector:  CVSS:3.0/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:N/A:N

References to Advisories, Solutions, and Tools

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Hyperlink Resource
https://community.otrs.com/security-advisory-2019-14-security-update-for-otrs-framework/ Patch Vendor Advisory
https://lists.debian.org/debian-lts-announce/2020/01/msg00000.html Mailing List Third Party Advisory

Weakness Enumeration

CWE-ID CWE Name Source
CWE-200 Information Exposure NIST  

Known Affected Software Configurations Switch to CPE 2.2

Configuration 1 ( hide )
 cpe:2.3:a:otrs:otrs:*:*:*:*:community:*:*:*
     Show Matching CPE(s)
From (including)
5.0.0
Up to (including)
5.0.38
 cpe:2.3:a:otrs:otrs:*:*:*:*:community:*:*:*
     Show Matching CPE(s)
From (including)
6.0.0
Up to (including)
6.0.23
 cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*
     Show Matching CPE(s)
From (including)
7.0.0
Up to (including)
7.0.12

Configuration 2 ( hide )
 cpe:2.3:o:debian:debian_linux:8.0:*:*:*:*:*:*:*
     Show Matching CPE(s)


Change History

1 change record found - show changes

Quick Info

CVE Dictionary Entry:
CVE-2019-18179
NVD Published Date:
01/06/2020
NVD Last Modified:
01/14/2020