National Vulnerability Database

National Vulnerability Database

National Vulnerability
Database

CVE-2019-9753 Detail

Current Description

An issue was discovered in Open Ticket Request System (OTRS) 7.x before 7.0.5. An attacker who is logged into OTRS as an agent or a customer user can use the search result screens to disclose information from invalid system entities. Following is the list of affected entities: Custom Pages, FAQ Articles, Service Catalogue Items, ITSM Configuration Items.

Source:  MITRE
View Analysis Description

Severity



CVSS 3.x Severity and Metrics:

NIST CVSS score
NIST: NVD
Base Score: 4.3 MEDIUM
Vector:  CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N

Nist CVSS score does not match with CNA score
CNA:  MITRE
Base Score: 3.5 LOW
Vector:  CVSS:3.0/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:N/A:N

References to Advisories, Solutions, and Tools

By selecting these links, you will be leaving NIST webspace. We have provided these links to other web sites because they may have information that would be of interest to you. No inferences should be drawn on account of other sites being referenced, or not, from this page. There may be other web sites that are more appropriate for your purpose. NIST does not necessarily endorse the views expressed, or concur with the facts presented on these sites. Further, NIST does not endorse any commercial products that may be mentioned on these sites. Please address comments about this page to nvd@nist.gov.

Hyperlink Resource
https://community.otrs.com/security-advisory-2019-03-security-update-for-otrs-framework Patch Vendor Advisory

Weakness Enumeration

CWE-ID CWE Name Source
CWE-200 Exposure of Sensitive Information to an Unauthorized Actor NIST  

Known Affected Software Configurations Switch to CPE 2.2

Configuration 1 ( hide )
 cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*
     Show Matching CPE(s)
From (including)
7.0.0
Up to (excluding)
7.0.5


Change History

2 change records found - show changes

Quick Info

CVE Dictionary Entry:
CVE-2019-9753
NVD Published Date:
06/03/2019
NVD Last Modified:
10/09/2019