National Vulnerability Database

National Vulnerability Database

National Vulnerability
Database

CVE-2019-9892 Detail

Current Description

An issue was discovered in Open Ticket Request System (OTRS) 5.x through 5.0.34, 6.x through 6.0.17, and 7.x through 7.0.6. An attacker who is logged into OTRS as an agent user with appropriate permissions may try to import carefully crafted Report Statistics XML that will result in reading of arbitrary files on the OTRS filesystem.

Source:  MITRE
View Analysis Description

Impact

CVSS v3.0 Severity and Metrics:

Base Score: 6.5 MEDIUM
Vector: AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N (V3 legend)
Impact Score: 3.6
Exploitability Score: 2.8


Attack Vector (AV): Network
Attack Complexity (AC): Low
Privileges Required (PR): Low
User Interaction (UI): None
Scope (S): Unchanged
Confidentiality (C): High
Integrity (I): None
Availability (A): None

CVSS v2.0 Severity and Metrics:

Base Score: 4.0 MEDIUM
Vector: (AV:N/AC:L/Au:S/C:P/I:N/A:N) (V2 legend)
Impact Subscore: 2.9
Exploitability Subscore: 8.0


Access Vector (AV): Network
Access Complexity (AC): Low
Authentication (AU): Single
Confidentiality (C): Partial
Integrity (I): None
Availability (A): None
Additional Information:
Allows unauthorized disclosure of information

References to Advisories, Solutions, and Tools

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Hyperlink Resource
https://community.otrs.com/security-advisory-2019-04-security-update-for-otrs-framework/ Vendor Advisory
https://lists.debian.org/debian-lts-announce/2019/05/msg00003.html Mailing List Third Party Advisory

Technical Details

Vulnerability Type (View All)

  • XML Injection (aka Blind XPath Injection) (CWE-91)

Known Affected Software Configurations Switch to CPE 2.2

Configuration 1 ( hide )
 cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*
     Show Matching CPE(s)
From (including)
5.0.0
Up to (including)
5.0.34
 cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*
     Show Matching CPE(s)
From (including)
6.0.0
Up to (including)
6.0.17
 cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*
     Show Matching CPE(s)
From (including)
7.0.0
Up to (including)
7.0.6

Configuration 2 ( hide )
 cpe:2.3:o:debian:debian_linux:8.0:*:*:*:*:*:*:*
     Show Matching CPE(s)


Change History

1 change record found - show changes

Quick Info

CVE Dictionary Entry:
CVE-2019-9892
NVD Published Date:
05/21/2019
NVD Last Modified:
05/22/2019