CVE-2020-11466 Detail

Current Description

An issue was discovered in Deskpro before 2019.8.0. The /api/tickets endpoint failed to properly validate a user's privilege, allowing an attacker to retrieve arbitrary information about all helpdesk tickets stored in database with numerous filters. This leaked sensitive information to unauthorized parties. Additionally, it leaked ticket authentication code, making it possible to make changes to a ticket.


View Analysis Description

Severity



CVSS 3.x Severity and Metrics:

NIST CVSS score
NIST: NVD
Base Score:  4.3 MEDIUM
Vector:  CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N

Nist CVSS score does not match with CNA score
CNA:  MITRE
Base Score:  7.6 HIGH
Vector:  CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:L/A:L


NVD Analysts use publicly available information to associate vector strings and CVSS scores. We also display any CVSS information provided within the CVE List from the CNA.

Note: It is possible that the NVD CVSS may not match that of the CNA. The most common reason for this is that publicly available information does not provide sufficient detail or that information simply was not available at the time the CVSS vector string was assigned.

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Hyperlink Resource
https://blog.redforce.io/attacking-helpdesks-part-1-rce-chain-on-deskpro/ Exploit  Third Party Advisory 
https://support.deskpro.com/en/news/posts/deskpro-security-update-2019-09 Release Notes  Vendor Advisory 
https://support.deskpro.com/en/news/posts/deskpro-v2019-8-0-released-security-update Release Notes  Vendor Advisory 

Weakness Enumeration

CWE-ID CWE Name Source
CWE-200 Exposure of Sensitive Information to an Unauthorized Actor cwe source acceptance level NIST  

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Change History

1 change records found show changes

Quick Info

CVE Dictionary Entry:
CVE-2020-11466
NVD Published Date:
04/01/2020
NVD Last Modified:
04/03/2020
Source:
MITRE