National Vulnerability Database

National Vulnerability Database

National Vulnerability
Database

CVE-2020-11466 Detail

Current Description

An issue was discovered in Deskpro before 2019.8.0. The /api/tickets endpoint failed to properly validate a user's privilege, allowing an attacker to retrieve arbitrary information about all helpdesk tickets stored in database with numerous filters. This leaked sensitive information to unauthorized parties. Additionally, it leaked ticket authentication code, making it possible to make changes to a ticket.

Source:  MITRE
View Analysis Description

Severity



CVSS 3.x Severity and Metrics:

NIST CVSS score
NIST: NVD
Base Score: 4.3 MEDIUM
Vector:  CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N

Nist CVSS score does not match with CNA score
CNA:  MITRE
Base Score: 7.6 HIGH
Vector:  CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:L/A:L

References to Advisories, Solutions, and Tools

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Hyperlink Resource
https://blog.redforce.io/attacking-helpdesks-part-1-rce-chain-on-deskpro/ Exploit Third Party Advisory
https://support.deskpro.com/en/news/posts/deskpro-security-update-2019-09 Release Notes Vendor Advisory
https://support.deskpro.com/en/news/posts/deskpro-v2019-8-0-released-security-update Release Notes Vendor Advisory

Weakness Enumeration

CWE-ID CWE Name Source
CWE-200 Exposure of Sensitive Information to an Unauthorized Actor NIST  

Known Affected Software Configurations Switch to CPE 2.2

Configuration 1 ( hide )
 cpe:2.3:a:deskpro:deskpro:*:*:*:*:*:*:*:*
     Show Matching CPE(s)
Up to (excluding)
2019.8.0


Change History

1 change record found - show changes

Quick Info

CVE Dictionary Entry:
CVE-2020-11466
NVD Published Date:
04/01/2020
NVD Last Modified:
04/03/2020