National Vulnerability Database

National Vulnerability Database

National Vulnerability
Database

CVE-2020-1767 Detail

Current Description

Agent A is able to save a draft (i.e. for customer reply). Then Agent B can open the draft, change the text completely and send it in the name of Agent A. For the customer it will not be visible that the message was sent by another agent. This issue affects: ((OTRS)) Community Edition 6.0.x version 6.0.24 and prior versions. OTRS 7.0.x version 7.0.13 and prior versions.

Source:  MITRE
View Analysis Description

Severity



CVSS 3.x Severity and Metrics:

NIST CVSS score
NIST: NVD
Base Score: 4.3 MEDIUM
Vector:  CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:N

Nist CVSS score does not match with CNA score
CNA:  OTRS AG
Base Score: 3.5 LOW
Vector:  CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:N/I:L/A:N

References to Advisories, Solutions, and Tools

By selecting these links, you will be leaving NIST webspace. We have provided these links to other web sites because they may have information that would be of interest to you. No inferences should be drawn on account of other sites being referenced, or not, from this page. There may be other web sites that are more appropriate for your purpose. NIST does not necessarily endorse the views expressed, or concur with the facts presented on these sites. Further, NIST does not endorse any commercial products that may be mentioned on these sites. Please address comments about this page to nvd@nist.gov.

Hyperlink Resource
https://lists.debian.org/debian-lts-announce/2020/01/msg00027.html
https://otrs.com/release-notes/otrs-security-advisory-2020-03/ Release Notes Vendor Advisory

Weakness Enumeration

CWE-ID CWE Name Source
NVD-CWE-Other Other NIST  

Known Affected Software Configurations Switch to CPE 2.2

Configuration 1 ( hide )
 cpe:2.3:a:otrs:otrs:*:*:*:*:community:*:*:*
     Show Matching CPE(s)
From (including)
6.0.0
Up to (including)
6.0.24
 cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*
     Show Matching CPE(s)
From (including)
7.0.0
Up to (including)
7.0.13


Change History

3 change records found - show changes

Quick Info

CVE Dictionary Entry:
CVE-2020-1767
NVD Published Date:
01/10/2020
NVD Last Modified:
01/29/2020