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CVE-2021-36097 Detail

Current Description

Agents are able to lock the ticket without the "Owner" permission. Once the ticket is locked, it could be moved to the queue where the agent has "rw" permissions and gain a full control. This issue affects: OTRS AG OTRS 8.0.x version: 8.0.16 and prior versions.


View Analysis Description

Severity



CVSS 3.x Severity and Metrics:

NIST CVSS score
NIST: NVD
Base Score:  4.3 MEDIUM
Vector:  CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:N

Nist CVSS score does not match with CNA score
CNA:  OTRS AG
Base Score:  3.5 LOW
Vector:  CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:N/I:L/A:N


NVD Analysts use publicly available information to associate vector strings and CVSS scores. We also display any CVSS information provided within the CVE List from the CNA.

Note: It is possible that the NVD CVSS may not match that of the CNA. The most common reason for this is that publicly available information does not provide sufficient detail or that information simply was not available at the time the CVSS vector string was assigned.

References to Advisories, Solutions, and Tools

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Hyperlink Resource
https://otrs.com/release-notes/otrs-security-advisory-2021-20/ Vendor Advisory 

Weakness Enumeration

CWE-ID CWE Name Source
CWE-732 Incorrect Permission Assignment for Critical Resource cwe source acceptance level NIST  
CWE-266 Incorrect Privilege Assignment Reference acceptance level OTRS AG  

Known Affected Software Configurations Switch to CPE 2.2

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Change History

2 change records found show changes

Quick Info

CVE Dictionary Entry:
CVE-2021-36097
NVD Published Date:
10/18/2021
NVD Last Modified:
10/21/2021
Source:
OTRS AG