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National Vulnerability Database

National Vulnerability Database

NVD

National Vulnerability Database
  1. Vulnerabilities

CVE-2017-16921 Detail

Description

In OTRS 6.0.x up to and including 6.0.1, OTRS 5.0.x up to and including 5.0.24, and OTRS 4.0.x up to and including 4.0.26, an attacker who is logged into OTRS as an agent can manipulate form parameters (related to PGP) and execute arbitrary shell commands with the permissions of the OTRS or web server user.


Metrics

 
NVD enrichment efforts reference publicly available information to associate vector strings. CVSS information contributed by other sources is also displayed.
CVSS 4.0 Severity and Vector Strings:

NIST CVSS score
NIST: NVD
N/A
NVD assessment not yet provided.

References to Advisories, Solutions, and Tools

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URL Source(s) Tag(s)
http://packetstormsecurity.com/files/162295/OTRS-6.0.1-Remote-Command-Execution.html CVE, MITRE
https://lists.debian.org/debian-lts-announce/2017/12/msg00015.html CVE, MITRE Mailing List  Third Party Advisory 
https://www.debian.org/security/2017/dsa-4066 CVE, MITRE Mailing List  Third Party Advisory 
https://www.exploit-db.com/exploits/43853/ CVE, MITRE Exploit  Third Party Advisory  VDB Entry 
https://www.otrs.com/security-advisory-2017-09-security-update-otrs-framework/ CVE, MITRE Issue Tracking  Patch  Vendor Advisory 

Weakness Enumeration

CWE-ID CWE Name Source
CWE-78 Improper Neutralization of Special Elements used in an OS Command ('OS Command Injection') cwe source acceptance level NIST  

Known Affected Software Configurations Switch to CPE 2.2

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Change History

9 change records found show changes

Quick Info

CVE Dictionary Entry:
CVE-2017-16921
NVD Published Date:
12/08/2017
NVD Last Modified:
04/19/2025
Source:
MITRE