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National Vulnerability Database

National Vulnerability Database

NVD

National Vulnerability Database
  1. Vulnerabilities

CVE-2024-20484 Detail

Description

A vulnerability in the External Agent Assignment Service (EAAS) feature of Cisco Enterprise Chat and Email (ECE) could allow an unauthenticated, remote attacker to cause a denial of service (DoS) condition on an affected device. This vulnerability is due to insufficient validation of Media Routing Peripheral Interface Manager (MR PIM) traffic that is received by an affected device. An attacker could exploit this vulnerability by sending crafted MR PIM traffic to an affected device. A successful exploit could allow the attacker to trigger a failure on the MR PIM connection between Cisco ECE and Cisco Unified Contact Center Enterprise (CCE), leading to a DoS condition on EAAS that would prevent customers from starting chat, callback, or delayed callback sessions. Note: When the attack traffic stops, the EAAS process must be manually restarted to restore normal operation. To restart the process in the System Console, choose Shared Resources > Services > Unified CCE > EAAS, then click Start.


Metrics

 
NVD enrichment efforts reference publicly available information to associate vector strings. CVSS information contributed by other sources is also displayed.
CVSS 4.0 Severity and Vector Strings:

NIST CVSS score
NIST: NVD
N/A
NVD assessment not yet provided.

References to Advisories, Solutions, and Tools

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URL Source(s) Tag(s)
https://sec.cloudapps.cisco.com/security/center/content/CiscoSecurityAdvisory/cisco-sa-ece-dos-Oqb9uFEv Cisco Systems, Inc. Vendor Advisory 

Weakness Enumeration

CWE-ID CWE Name Source
NVD-CWE-noinfo Insufficient Information cwe source acceptance level NIST  
CWE-20 Improper Input Validation Cisco Systems, Inc.  

Known Affected Software Configurations Switch to CPE 2.2

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Change History

4 change records found show changes

Quick Info

CVE Dictionary Entry:
CVE-2024-20484
NVD Published Date:
11/06/2024
NVD Last Modified:
06/17/2026
Source:
Cisco Systems, Inc.