A vulnerability in the External Agent Assignment Service (EAAS) feature of Cisco Enterprise Chat and Email (ECE) could allow an unauthenticated, remote attacker to cause a denial of service (DoS) condition on an affected device. This vulnerability is due to insufficient validation of Media Routing Peripheral Interface Manager (MR PIM) traffic that is received by an affected device. An attacker could exploit this vulnerability by sending crafted MR PIM traffic to an affected device. A successful exploit could allow the attacker to trigger a failure on the MR PIM connection between Cisco ECE and Cisco Unified Contact Center Enterprise (CCE), leading to a DoS condition on EAAS that would prevent customers from starting chat, callback, or delayed callback sessions. Note: When the attack traffic stops, the EAAS process must be manually restarted to restore normal operation. To restart the process in the System Console, choose Shared Resources > Services > Unified CCE > EAAS, then click Start.

A vulnerability in the Live Data server of Cisco Unified Contact Center Enterprise could allow an unauthenticated, remote attacker to cause a denial of service (DoS) condition on an affected device. The vulnerability exists because the affected software improperly manages resources when processing inbound Live Data traffic. An attacker could exploit this vulnerability by sending multiple crafted Live Data packets to an affected device. A successful exploit could cause the affected device to run out of buffer resources, which could result in a stack overflow and cause the affected device to reload, resulting in a DoS condition. Note: The Live Data port in Cisco Unified Contact Center Enterprise devices allows only a single TCP connection. To exploit this vulnerability, an attacker would have to send crafted packets to an affected device before a legitimate Live Data client establishes a connection.

A vulnerability in the Cisco Finesse Notification Service for Cisco Unified Contact Center Enterprise (UCCE) 11.5(1) and 11.6(1) could allow an unauthenticated, remote attacker to retrieve information from agents using the Finesse Desktop. The vulnerability is due to the existence of a user account that has an undocumented, hard-coded password. An attacker could exploit this vulnerability by using the hard-coded credentials to subscribe to the Finesse Notification Service, which would allow the attacker to receive notifications when an agent signs in or out of the Finesse Desktop, when information about an agent changes, or when an agent's state changes. Cisco Bug IDs: CSCvc08314.

Cross-site scripting (XSS) vulnerability in the management interface in Cisco Unified Contact Center Enterprise through 10.5(2) allows remote attackers to inject arbitrary web script or HTML via a crafted URL, aka Bug ID CSCux59650.

Directory traversal vulnerability in Cisco Unified Contact Center Enterprise allows remote authenticated users to read arbitrary web-root files via a crafted URL, aka Bug ID CSCun25262.

Unspecified vulnerability in Cisco Unified Intelligent Contact Management Enterprise (ICME), Unified ICM Hosted (ICMH), Unified Contact Center Enterprise (UCCE), Unified Contact Center Hosted (UCCH), and System Unified Contact Center Enterprise (SUCCE) 7.1(5) allows remote authenticated users to gain privileges, and read reports or change the SUCCE configuration, via certain web interfaces, aka CSCsj55686.

The JTapi Gateway process in Cisco Unified Contact Center Enterprise, Unified Contact Center Hosted, IP Contact Center Enterprise, and Cisco IP Contact Center Hosted 5.0 through 7.1 allows remote attackers to cause a denial of service (repeated process restart) via a certain TCP session on the JTapi server port.