National Vulnerability Database

National Vulnerability Database

National Vulnerability
Database

CVE-2018-16586 Detail

Current Description

In Open Ticket Request System (OTRS) 4.0.x before 4.0.32, 5.0.x before 5.0.30, and 6.0.x before 6.0.11, an attacker could send a malicious email to an OTRS system. If a logged in user opens it, the email could cause the browser to load external image or CSS resources.

Source:  MITRE
Description Last Modified:  09/27/2018
View Analysis Description

Impact

CVSS v3.0 Severity and Metrics:

Base Score: 4.3 MEDIUM
Vector: AV:N/AC:L/PR:N/UI:R/S:U/C:N/I:L/A:N (V3 legend)
Impact Score: 1.4
Exploitability Score: 2.8


Attack Vector (AV): Network
Attack Complexity (AC): Low
Privileges Required (PR): None
User Interaction (UI): Required
Scope (S): Unchanged
Confidentiality (C): None
Integrity (I): Low
Availability (A): None

CVSS v2.0 Severity and Metrics:

Base Score: 4.3 MEDIUM
Vector: (AV:N/AC:M/Au:N/C:N/I:P/A:N) (V2 legend)
Impact Subscore: 2.9
Exploitability Subscore: 8.6


Access Vector (AV): Network
Access Complexity (AC): Medium
Authentication (AU): None
Confidentiality (C): None
Integrity (I): Partial
Availability (A): None
Additional Information:
Victim must voluntarily interact with attack mechanism
Allows unauthorized modification

References to Advisories, Solutions, and Tools

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Hyperlink Resource
https://community.otrs.com/security-advisory-2018-05-security-update-for-otrs-framework/ Patch Vendor Advisory
https://github.com/OTRS/otrs/commit/09e80c7752b0d9080688e4597c7495dd109e0963 Patch
https://github.com/OTRS/otrs/commit/a808859a75c59ae3b7568f5cc4708c53462aa4c7 Patch
https://github.com/OTRS/otrs/commit/baa92df09145b8ae2702a3a0e85d8ba55ec96302 Patch
https://lists.debian.org/debian-lts-announce/2018/09/msg00033.html Mailing List Third Party Advisory
https://www.debian.org/security/2018/dsa-4317 Third Party Advisory

Technical Details

Vulnerability Type (View All)

Known Affected Software Configurations Switch to CPE 2.2

Configuration 1 ( hide )
 cpe:2.3:a:otrs:open_ticket_request_system:*:*:*:*:*:*:*:*
     Show Matching CPE(s)
From (including)
4.0.0
Up to (excluding)
4.0.32
 cpe:2.3:a:otrs:open_ticket_request_system:*:*:*:*:*:*:*:*
     Show Matching CPE(s)
From (including)
5.0.0
Up to (excluding)
5.0.30
 cpe:2.3:a:otrs:open_ticket_request_system:*:*:*:*:*:*:*:*
     Show Matching CPE(s)
From (including)
6.0.0
Up to (excluding)
6.0.11

Configuration 2 ( hide )
 cpe:2.3:o:debian:debian_linux:8.0:*:*:*:*:*:*:*
     Show Matching CPE(s)
 cpe:2.3:o:debian:debian_linux:9.0:*:*:*:*:*:*:*
     Show Matching CPE(s)


Change History

2 change records found - show changes

Quick Info

CVE Dictionary Entry:
CVE-2018-16586
NVD Published Date:
09/27/2018
NVD Last Modified:
11/21/2018