National Vulnerability Database

National Vulnerability Database

National Vulnerability
Database

CVE-2018-16587 Detail

Current Description

In Open Ticket Request System (OTRS) 4.0.x before 4.0.32, 5.0.x before 5.0.30, and 6.0.x before 6.0.11, an attacker could send a malicious email to an OTRS system. If a user with admin permissions opens it, it causes deletions of arbitrary files that the OTRS web server user has write access to.

Source:  MITRE
Description Last Modified:  09/27/2018
View Analysis Description

Impact

CVSS v3.0 Severity and Metrics:

Base Score: 6.5 MEDIUM
Vector: AV:N/AC:L/PR:N/UI:R/S:U/C:N/I:H/A:N (V3 legend)
Impact Score: 3.6
Exploitability Score: 2.8


Attack Vector (AV): Network
Attack Complexity (AC): Low
Privileges Required (PR): None
User Interaction (UI): Required
Scope (S): Unchanged
Confidentiality (C): None
Integrity (I): High
Availability (A): None

CVSS v2.0 Severity and Metrics:

Base Score: 5.8 MEDIUM
Vector: (AV:N/AC:M/Au:N/C:N/I:P/A:P) (V2 legend)
Impact Subscore: 4.9
Exploitability Subscore: 8.6


Access Vector (AV): Network
Access Complexity (AC): Medium
Authentication (AU): None
Confidentiality (C): None
Integrity (I): Partial
Availability (A): Partial
Additional Information:
Victim must voluntarily interact with attack mechanism
Allows unauthorized modification
Allows disruption of service

References to Advisories, Solutions, and Tools

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Hyperlink Resource
https://community.otrs.com/security-advisory-2018-04-security-update-for-otrs-framework/ Patch Vendor Advisory
https://github.com/OTRS/otrs/commit/a4a1a01f84fac7ab032570ee50b660e2ebb15c01 Patch
https://github.com/OTRS/otrs/commit/d8cae00b0f78c2a07bb10cedb817304139395843 Patch
https://github.com/OTRS/otrs/commit/d9db0c6a15caafda7689320ecf61777993c33711 Patch
https://lists.debian.org/debian-lts-announce/2018/09/msg00033.html Mailing List Third Party Advisory
https://www.debian.org/security/2018/dsa-4317 Third Party Advisory

Technical Details

Vulnerability Type (View All)

Known Affected Software Configurations Switch to CPE 2.2

Configuration 1 ( hide )
 cpe:2.3:a:otrs:open_ticket_request_system:*:*:*:*:*:*:*:*
     Show Matching CPE(s)
From (including)
4.0.0
Up to (excluding)
4.0.32
 cpe:2.3:a:otrs:open_ticket_request_system:*:*:*:*:*:*:*:*
     Show Matching CPE(s)
From (including)
5.0.0
Up to (excluding)
5.0.30
 cpe:2.3:a:otrs:open_ticket_request_system:*:*:*:*:*:*:*:*
     Show Matching CPE(s)
From (including)
6.0.0
Up to (excluding)
6.0.11

Configuration 2 ( hide )
 cpe:2.3:o:debian:debian_linux:8.0:*:*:*:*:*:*:*
     Show Matching CPE(s)
 cpe:2.3:o:debian:debian_linux:9.0:*:*:*:*:*:*:*
     Show Matching CPE(s)


Change History

2 change records found - show changes

Quick Info

CVE Dictionary Entry:
CVE-2018-16587
NVD Published Date:
09/27/2018
NVD Last Modified:
11/21/2018