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National Vulnerability Database

National Vulnerability Database

NVD

National Vulnerability Database
  1. Vulnerabilities

CVE-2020-2004 Detail

Description

Under certain circumstances a user's password may be logged in cleartext in the PanGPS.log diagnostic file when logs are collected for troubleshooting on GlobalProtect app (also known as GlobalProtect Agent) for MacOS and Windows. For this issue to occur all of these conditions must be true: (1) 'Save User Credential' option should be set to 'Yes' in the GlobalProtect Portal's Agent configuration, (2) the GlobalProtect user manually selects a gateway, (3) and the logging level is set to 'Dump' while collecting troubleshooting logs. This issue does not affect GlobalProtect app on other platforms (for example iOS/Android/Linux). This issue affects GlobalProtect app 5.0 versions earlier than 5.0.9, GlobalProtect app 5.1 versions earlier than 5.1.2 on Windows or MacOS. Since becoming aware of the issue, Palo Alto Networks has safely deleted all the known GlobalProtectLogs zip files sent by customers with the credentials. We now filter and remove these credentials from all files sent to Customer Support. The GlobalProtectLogs zip files uploaded to Palo Alto Networks systems were only accessible by authorized personnel with valid Palo Alto Networks credentials. We do not have any evidence of malicious access or use of these credentials.


Metrics

 
NVD enrichment efforts reference publicly available information to associate vector strings. CVSS information contributed by other sources is also displayed.
CVSS 4.0 Severity and Vector Strings:

NIST CVSS score
NIST: NVD
N/A
NVD assessment not yet provided.

References to Advisories, Solutions, and Tools

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Hyperlink Resource
https://security.paloaltonetworks.com/CVE-2020-2004 Mitigation  Vendor Advisory 
https://security.paloaltonetworks.com/CVE-2020-2004 Mitigation  Vendor Advisory 

Weakness Enumeration

CWE-ID CWE Name Source
CWE-532 Insertion of Sensitive Information into Log File cwe source acceptance level NIST  
CWE-534 DEPRECATED: Information Exposure Through Debug Log Files Palo Alto Networks, Inc.  

Known Affected Software Configurations Switch to CPE 2.2

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Change History

4 change records found show changes

Quick Info

CVE Dictionary Entry:
CVE-2020-2004
NVD Published Date:
05/13/2020
NVD Last Modified:
11/21/2024
Source:
Palo Alto Networks, Inc.