CVE-2020-2004 Detail

Current Description

Under certain circumstances a user's password may be logged in cleartext in the PanGPS.log diagnostic file when logs are collected for troubleshooting on GlobalProtect app (also known as GlobalProtect Agent) for MacOS and Windows. For this issue to occur all of these conditions must be true: (1) 'Save User Credential' option should be set to 'Yes' in the GlobalProtect Portal's Agent configuration, (2) the GlobalProtect user manually selects a gateway, (3) and the logging level is set to 'Dump' while collecting troubleshooting logs. This issue does not affect GlobalProtect app on other platforms (for example iOS/Android/Linux). This issue affects GlobalProtect app 5.0 versions earlier than 5.0.9, GlobalProtect app 5.1 versions earlier than 5.1.2 on Windows or MacOS. Since becoming aware of the issue, Palo Alto Networks has safely deleted all the known GlobalProtectLogs zip files sent by customers with the credentials. We now filter and remove these credentials from all files sent to Customer Support. The GlobalProtectLogs zip files uploaded to Palo Alto Networks systems were only accessible by authorized personnel with valid Palo Alto Networks credentials. We do not have any evidence of malicious access or use of these credentials.


View Analysis Description

Severity



CVSS 3.x Severity and Metrics:

NIST CVSS score
NIST: NVD
Base Score:  5.5 MEDIUM
Vector:  CVSS:3.1/AV:L/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N

Nist CVSS score does not match with CNA score
CNA:  Palo Alto Networks, Inc.
Base Score:  6.8 MEDIUM
Vector:  CVSS:3.1/AV:L/AC:L/PR:L/UI:R/S:U/C:H/I:H/A:L


NVD Analysts use publicly available information to associate vector strings and CVSS scores. We also display any CVSS information provided within the CVE List from the CNA.

Note: It is possible that the NVD CVSS may not match that of the CNA. The most common reason for this is that publicly available information does not provide sufficient detail or that information simply was not available at the time the CVSS vector string was assigned.

References to Advisories, Solutions, and Tools

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Hyperlink Resource
https://security.paloaltonetworks.com/CVE-2020-2004 Mitigation  Vendor Advisory 

Weakness Enumeration

CWE-ID CWE Name Source
CWE-532 Insertion of Sensitive Information into Log File cwe source acceptance level NIST  
CWE-534 DEPRECATED: Information Exposure Through Debug Log Files Reference acceptance level Palo Alto Networks, Inc.  

Known Affected Software Configurations Switch to CPE 2.2

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Change History

2 change records found show changes

Quick Info

CVE Dictionary Entry:
CVE-2020-2004
NVD Published Date:
05/13/2020
NVD Last Modified:
05/15/2020
Source:
MITRE