The SolarWinds Web Help Desk (WHD) software is affected by a hardcoded credential vulnerability, allowing remote unauthenticated user to access internal functionality and modify data.

SolarWinds Web Help Desk was found to be susceptible to a Java Deserialization Remote Code Execution vulnerability that, if exploited, would allow an attacker to run commands on the host machine. While it was reported as an unauthenticated vulnerability, SolarWinds has been unable to reproduce it without authentication after thorough testing.   However, out of an abundance of caution, we recommend all Web Help Desk customers apply the patch, which is now available.

Sensitive information could be displayed when a detailed technical error message is posted. This information could disclose environmental details about the Web Help Desk installation.

The HTTP PUT and DELETE methods were enabled in the Web Help Desk web server (12.7.7 and earlier), allowing users to execute dangerous HTTP requests. The HTTP PUT method is normally used to upload data that is saved on the server with a user-supplied URL. While the DELETE method requests that the origin server removes the association between the target resource and its current functionality. Improper use of these methods may lead to a loss of integrity.

Access Restriction Bypass via referrer spoof was discovered in SolarWinds Web Help Desk 12.7.2. An attacker can access the 'Web Help Desk Getting Started Wizard', especially the admin account creation page, from a non-privileged IP address network range or loopback address by intercepting the HTTP request and changing the referrer from the public IP address to the loopback.