SysAid Help Desk before 15.2 uses a hardcoded password of Password1 for the sa SQL Server Express user account, which allows remote authenticated users to bypass intended access restrictions by leveraging knowledge of this password.

SysAid Help Desk before 15.2 allows remote attackers to cause a denial of service (CPU and memory consumption) via a large number of nested entity references in an XML document to (1) /agententry, (2) /rdsmonitoringresponse, or (3) /androidactions, aka an XML Entity Expansion (XEE) attack.

Multiple SQL injection vulnerabilities in SysAid Help Desk before 15.2 allow remote administrators to execute arbitrary SQL commands via the (1) groupFilter parameter in an AssetDetails report to /genericreport, customSQL parameter in a (2) TopAdministratorsByAverageTimer report or an (3) ActiveRequests report to /genericreport, (4) dir parameter to HelpDesk.jsp, or (5) grantSQL parameter to RFCGantt.jsp.

SysAid Help Desk before 15.2 uses a hardcoded encryption key, which makes it easier for remote attackers to obtain sensitive information, as demonstrated by decrypting the database password in WEB-INF/conf/serverConf.xml.

SysAid Help Desk before 15.2 allows remote attackers to obtain sensitive information via an invalid value in the accountid parameter to getAgentLogFile, as demonstrated by a large directory traversal sequence, which reveals the installation path in an error message.

Multiple directory traversal vulnerabilities in SysAid Help Desk before 15.2 allow remote attackers to (1) read arbitrary files via a .. (dot dot) in the fileName parameter to getGfiUpgradeFile or (2) cause a denial of service (CPU and memory consumption) via a .. (dot dot) in the fileName parameter to calculateRdsFileChecksum.

The RdsLogsEntry servlet in SysAid Help Desk before 15.2 does not properly check file extensions, which allows remote attackers to upload and execute arbitrary files via a NULL byte after the extension, as demonstrated by a .war%00 file.

Unrestricted file upload vulnerability in ChangePhoto.jsp in SysAid Help Desk before 15.2 allows remote administrators to execute arbitrary code by uploading a file with a .jsp extension, then accessing it via a direct request to the file in icons/user_photo/.

SysAid Help Desk before 15.2 does not properly restrict access to certain functionality, which allows remote attackers to (1) create administrator accounts via a crafted request to /createnewaccount or (2) write to arbitrary files via the fileName parameter to /userentry.