An information disclosure vulnerability exists in multiple ManageEngine products that can result in encryption keys being exposed. A low-privileged OS user with access to the host where an affected ManageEngine product is installed can view and use the exposed key to decrypt product database passwords. This allows the user to access the ManageEngine product database.

An issue was discovered in the endpoint protection agent in Zoho ManageEngine Device Control Plus 10.1.2228.15. Despite configuring complete restrictions on USB pendrives, USB HDD devices, memory cards, USB connections to mobile devices, etc., it is still possible to bypass the USB restrictions by booting into Safe Mode. This allows a file to be exchanged outside the laptop/system. Safe Mode can be launched by any user (even without admin rights). Data exfiltration can occur, and also malware might be introduced onto the system. NOTE: the vendor's position is "it's not a vulnerability in our product."

An issue was discovered in the endpoint protection agent in Zoho ManageEngine Device Control Plus 10.1.2228.15. Despite configuring complete restrictions on USB pendrives, USB HDD devices, memory cards, USB connections to mobile devices, etc., it is still possible to bypass the USB restrictions by making use of a virtual machine (VM). This allows a file to be exchanged outside the laptop/system. VMs can be created by any user (even without admin rights). The data exfiltration can occur without any record in the audit trail of Windows events on the host machine. NOTE: the vendor's position is "it's not a vulnerability in our product."